At Ventiqo Technologies, we aim to deliver high-quality software solutions and iGaming services. This Refund Policy explains when and how refunds may be granted.

1. General Policy

• Our services are primarily business-to-business (B2B) and customized to client needs.

• Due to the nature of custom software development, integrations, and iGaming platforms, most payments are non-refundable once work has commenced.

  
  

2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Duplicate Payment: If you are charged twice for the same service.

• Service Not Delivered: If we fail to deliver the agreed-upon service, product, or software and no work has been initiated.

• Technical Failure on Our End: If a major platform malfunction is proven to be solely caused by our software and cannot be resolved.

  
  

3. Non-Refundable Cases

Refunds will not be issued in the following cases:

• Change of mind after project initiation.

• Non-compliance with legal/regulatory requirements in your jurisdiction.

• Failure to use the software or services correctly.

• Refund requests made more than 14 days after payment.

  
  

4. How to Request a Refund

To request a refund:

1. Email us at support@ventiqo.com with your payment details, invoice number, and reason for the refund.

2. Our team will review your request within 7–10 business days.

3. If approved, the refund will be processed to your original payment method within 10–15 business days.

5. Partial Refunds

In certain cases, we may approve partial refunds based on project progress, at our sole discretion.

6. Dispute Resolution

If you are unsatisfied with our decision, you may escalate your request by contacting support@ventiqo.com We aim to resolve all disputes fairly and promptly.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy or how we handle your data, please contact:

Volanta Group Digital LLC
Email: hello@ventiqo.com